IT Support professional with 4+ years of hands-on experience supporting enterprise users and production systems in fast-paced, SLA-driven environments. I specialize in troubleshooting Windows and Linux systems, identity and access management, MFA support, and incident triage. In addition to support work, I use PowerShell and Python to automate repetitive tasks, improve consistency, and reduce resolution time. I maintain a portfolio of development and infrastructure projects that demonstrate practical problem-solving, scripting, and secure system design. I’m currently seeking opportunities in IT Support / Help Desk roles and junior developer or automation-focused positions, where I can contribute immediately while continuing to grow technically. I value clear communication, strong documentation, and building reliable systems that support both users and business operations.