Full Time
Job Description:
Remote entry-level operations role at Protocol Behavioral Health running the virtual clinic front desk: patient referrals, calls, scheduling, and billing support. 0-2 years of experience. Pays $45,000 to $55,000 per year.
About the Role
Protocol Behavioral Health is hiring an Associate, Business Operations to keep its virtual behavioral health clinic running smoothly. The role handles new patient referrals, patient calls, scheduling changes, billing workflows, and the internal helpdesk, and is open to people with 0 to 2 years of experience.
What You Will Do
- Manage new patient referrals, build accurate patient records, and support appointment reminders
- Answer incoming patient calls, route requests to providers, and coordinate scheduling changes
- Act as first-line support for the internal clinic helpdesk and escalate issues
- Keep schedules and systems up to date and providers informed of changes
- Assist with billing administration and maintain data accuracy across EMRs and trackers
What You Need
- 0-2 years of experience in operations, administrative support, customer service, or healthcare
- Located in, or willing to work, Eastern Time hours
- Strong organization, attention to detail, and comfort juggling multiple tasks
- Good judgment and comfort with change at an early-stage company
- Interest in behavioral health; Spanish is a plus
Location & Pay
Remote in the United States; must be located in or willing to work Eastern Time. Pay range $45,000 to $55,000 per year. Benefits include flexible remote work, healthcare coverage, and generous paid time off.
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Protocol Behavioral Health
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Websitehttps://www.protocolcares.com
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AddressUnited States of America