Capital One - Customer Service Representative
Capital One - Customer Service Representative
- 47 Vacancy
- 4,378 Views
Experience
No Experience
Employee type
Full Time , Part TimePosition
Entry Level
Offer Salary
$15.00 - $32.00 /hourly
Job Description
Capital One is a leading financial services company committed to helping people manage their money, save for the future, and achieve their financial goals. With a focus on innovation and customer satisfaction, Capital One provides a wide range of banking, credit card, and lending products to individuals, small businesses, and commercial clients.
Job Description:
We are seeking dedicated and passionate individuals to join our team as Customer Service Representatives. In this role, you will be the first point of contact for our customers, providing exceptional service and assistance with their banking needs. Whether it's answering questions about accounts, resolving issues, or helping customers navigate our digital tools, you will play a key role in delivering a positive customer experience.
Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat in a professional and courteous manner.
- Assist customers with account-related questions, transactions, and technical issues.
- Educate customers on Capital One's products and services to help them make informed decisions.
- Troubleshoot and resolve customer concerns effectively and efficiently.
- Utilize internal systems and resources to gather information and provide accurate solutions.
- Adhere to company policies, procedures, and compliance regulations at all times.
- Maintain a high level of customer satisfaction by meeting or exceeding performance metrics.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Previous customer service experience in a call center or retail environment is a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- Proficiency in computer skills and familiarity with digital banking platforms.
- Positive attitude, empathy, and a genuine desire to help customers.
Why Join Capital One:
- Competitive salary and benefits package, including medical/dental insurance, retirement plans, and more.
- Remote work flexibility with opportunities for career growth and development.
- Comprehensive training and ongoing support to help you succeed in your role.
- A diverse and inclusive work culture that values teamwork, innovation, and excellence.
- Make a meaningful impact by helping customers achieve their financial goals and improve their financial well-being.
To apply for this position, please submit your resume and a cover letter highlighting your relevant experience and why you are interested in joining Capital One as a Customer Service Representative. We look forward to welcoming you to our team!
Tags
Job Overview
-
Experience
No Experience
-
Location
France
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Offered Salary
$15.00 - $32.00 /hourly
-
Qualification
Entry Level
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Industry
Accounting / Finance -
Date Posted
6 months ago
