Job Description:
Remote US customer service role at Earnest helping student loan borrowers by phone, chat, email, and text. Explain repayment options, set up payment arrangements, and suggest other Earnest products. Needs 1 year of customer service, sales, or collections. Pays $47,000 to $60,000 a year plus bonus.
About the Role
Earnest is hiring a Client Happiness Servicing Associate to support its loan clients. You will answer client questions, give repayment guidance, help with payment arrangements and relief options, and promote Earnest products to eligible customers during service calls.
What You Will Do
- Respond to client questions by chat, email, SMS, and phone
- Help clients set up payment arrangements and explain relief options
- Educate customers on loan processes and repayment options
- Identify eligible customers and cross-sell Earnest products during service calls
- Keep clear records in client systems and work with other teams to resolve issues
What You Need
- At least 1 year of experience in customer service, sales, or collections
- Strong verbal and written communication, with a focus on de-escalation
- A distraction-free work area for client calls
- Comfortable with technology (Mac preferred) and basic math for loan support
- Ability to handle high call volumes under pressure
Location & Pay
Remote, based in the United States. Full time. Salary range $47,000 to $60,000 a year, plus performance-based bonuses. Perks include a home office stipend, monthly internet and phone reimbursement, 401(k) match, and tuition reimbursement.