Full Time
Job Description:
Remote client onboarding and success role at Broadridge helping new clients get started and stay satisfied. 2-3 years of customer service experience. Pays $21/hour plus bonus eligibility. Open in 10 states; apply by Dec 1, 2026.
About the Role
Broadridge is hiring a Client Success Representative for its Onboarding Team. You will be the main contact for assigned clients, manage onboarding from start to finish, provide training, and help retain your book of business.
What You Will Do
- Serve as primary contact for assigned clients by phone, email, and video
- Manage new-client onboarding from start to finish and provide training
- Work with the Client Success team to reduce churn
- Gather client feedback and share it with internal teams
- Meet retention and upsell targets while keeping satisfaction high
What You Need
- 2-3 years of customer service experience, SaaS preferred
- Bachelor's degree or equivalent experience preferred
- Excellent written and verbal communication and attention to detail
- Ability to learn software quickly and prioritize work
- Salesforce, Microsoft Office, Jira, Confluence, or ChurnZero a plus
Location & Pay
Home-office remote for residents of Alabama, Arkansas, Iowa, Illinois, Louisiana, Minnesota, Missouri, Mississippi, Oklahoma, or Wisconsin. Pay $21 per hour, bonus eligible. Application deadline December 1, 2026.