Job Description:
Help therapists and patients using Headway by solving about 40 questions a day over email, live chat, and phone. Remote US role paying $26.15 to $38.46/hour; some weekend shifts.
About the Role
Headway makes therapy affordable by helping providers accept insurance. Over 75,000 providers use Headway. As a Customer Care Associate, you will help providers and patients through any challenge they hit on the platform.
What You Will Do
- Resolve about 40 provider and patient inquiries a day by email, live chat, and phone
- Use available resources and your team to find answers
- Spot friction in the customer experience and suggest fixes
- Keep learning and building your skills
What You Need
- Outstanding spoken and written communication
- Comfort handling sensitive or high-pressure conversations
- Good judgment and discretion
- A competitive drive to meet and beat targets
- A quiet, private workspace with high-speed internet
Location & Pay
Open to candidates anywhere in the US. Support runs Monday to Friday 9 AM to 6 PM and weekends 8 AM to 7 PM ET, so shifts may include weekends and holidays. Pay is $26.15 to $38.46 per hour.