Job Description:
Jacuzzi Bath Remodel is currently hiring a Customer Care Representative If you enjoy providing outstanding customer service, have a great personality, and want to develop a lasting career; we want you to join our team! Our top candidate will have previous Customer Service experience, a strong background in exceeding customer expectations, extremely detail oriented, reliable and efficient.
DUTIES/RESPONSIBILITIES
- Responsible for reviewing sales contracts ensure proper product is included in contract and sent out for ordering.
- Provide constructive feedback to Jacuzzi Sales team concerning incorrect measurements or any discrepancies related to pricing on contracts.
- Conduct an introductory call with new customers to discuss the products they have ordered and schedule a tentative installation date.
- Assist in scheduling service/ repair work for customers & providing updates
- Must be comfortable operating in ERP systems to make change orders for customers.
- Review quality standards and customer satisfaction/reviews in a timely fashion
- Provide excellent customer service to our current & past clients
- Provide assistance to customers throughout the period of sales and installation.
- Other duties as assigned
HOURS
- Monday- Friday and every other Saturday.
- 11:30am - 8:00pm MST
The compensation for this position is $19.00 per hour, with opportunities for advancement within the company.
Requirements
- Customer service and data entry experience
- High attention to detail
- Basic computer knowledge
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Construction or Sales contract reviewing experience (preferred)
Benefits
- Medical, dental, vision, life insurance plans
- Paid vacation and holidays
- Paid Training
- 401(k) with matching program
- Advancement Opportunities