Job Description:
Fully remote customer care role at Veracyte supporting healthcare providers and patients on genomic test orders. About 2+ years of healthcare or lab customer service preferred. Pays $28 to $31/hour.
About the Role
Veracyte is hiring a remote Customer Care Specialist to handle provider and patient inquiries with empathy and efficiency. You will manage orders and cases, perform physician outreach, take inbound calls, and partner with Sales, Laboratory, and Billing teams.
What You Will Do
- Manage and monitor orders and cases from submission to completion
- Perform outbound outreach to physician offices by phone, fax, and email
- Handle inbound calls with clear, empathetic support
- Partner with Sales to anticipate customer needs and support retention
- Collect customer feedback and share improvement insights
- Follow HIPAA and laboratory procedures when handling PHI
What You Need
- Bachelor's degree preferred; relevant experience may substitute
- 2+ years of customer service in healthcare, biotech, or laboratory settings (oncology preferred)
- Familiarity with CRM tools, preferably Salesforce
- Strong organization, empathy, and problem-solving skills
- Remote US work
Location & Pay
Remote (US). Hourly range $28.00 to $31.00 for remote US candidates. Role may be eligible for additional discretionary bonuses/incentives and RSUs. Note: first published 2026-09-01 (~42 days before batch prep).