Job Description:
Entry-level remote customer experience job at Peerspace, the venue rental marketplace, helping hosts and guests by chat, email, phone, and SMS. $25/hour.
About the Role
Peerspace is hiring an entry-level Customer Experience Associate. You will handle the guest and host cases that need a person, such as booking issues and misunderstandings between hosts and guests, and learn how a two-sided marketplace works from the inside.
What You Will Do
- Work a queue of guest and host conversations across chat, email, phone, and SMS
- Resolve booking issues and process cancellations and adjustments
- Use AI assist tools and the knowledge base to draft and check replies
- Flag recurring issues and confusing policies to the team
- Meet response-time and quality targets with complete case notes
What You Need
- 1-2 years of experience in customer service, hospitality, support, or something similar
- Strong writing skills and attention to detail
- Comfort working with technology and AI tools
- Third-party marketplace or Intercom experience is a bonus
Location & Pay
Remote in the United States. Monday-Friday, 8 hours a day (hours flexible by time zone), plus one weekend day about once a month with a weekday off in return. Pay is $25.00 per hour, with 100% employer-paid medical, dental, and vision insurance and a home office stipend.