Full Time
Job Description:
Support patients and healthcare advocates by phone, email, and chat as a remote Customer Experience Representative for Solace Health. US-based remote role paying $21 to $26/hour.
About the Role
Solace Health is hiring a Customer Experience Representative to support its patients and advocates by phone, email, and chat. You will handle everything from appointment confirmations to troubleshooting, help new clients through their first experiences with Solace, and share feedback that improves the service.
What You Will Do
- Resolve client and advocate questions by phone, email, and chat
- Help with appointment confirmations and troubleshooting
- Support new clients during their first experiences with Solace
- Gather, track, and report feedback and issues to the team
What You Need
- Empathy and confidence handling tough conversations
- Strong attention to detail
- Comfort with computers and walking people through basic browser or phone issues
- Flexibility to work any of three shifts: 5 AM-2 PM PT, 7 AM-4 PM PT, or 9 AM-6 PM PT
Location & Pay
Remote; applicants must be based in the United States. Pay is $21 to $26 per hour. Solace notes it will never ask for bank details or offer a job without an interview; real messages come only from solace.health or ashbyhq.com emails.