Job Description:
Fully remote customer retention role at HighLevel reaching out to at-risk SaaS customers by phone and email. 2+ years of customer service or B2B sales experience. Pays $44,000 to $52,000 per year.
About the Role
HighLevel is hiring a remote Customer Retention Specialist to proactively contact customers flagged for health-score drops, payment failures, cancellation intent, or low usage, find the root cause, and guide them to solutions that keep them on the platform.
What You Will Do
- Make daily outbound calls, emails, and follow-ups to assigned accounts
- Engage at-risk customers and find the root cause of their concerns
- Handle objections and suggest plan changes, upgrades, or reactivation where appropriate
- Log interactions, tags, and outcomes accurately in the CRM
- Share retention trends and improvement ideas with leadership
What You Need
- 2+ years of customer service or B2B sales experience
- Strong English communication and objection-handling skills
- Experience working remotely against structured daily targets
- Familiarity with SaaS products and CRM systems; Google Suite
- Bachelor's degree preferred, not required
Location & Pay
Fully remote in the United States. Salary range $44,000 to $52,000 per year. Reliable high-speed internet and a distraction-free workspace required.