Customer Service Live Chat Representative ($1,000 Signing Bonus)

Key Responsibilities:

• Respond to customer inquiries and issues in a timely and courteous manner via live chat.
• Provide detailed product information, troubleshoot issues, and offer solutions to enhance customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to appropriate departments when necessary.
• Follow up with customers to ensure their inquiries are resolved and their experience is positive.
• Stay up-to-date with product knowledge, company policies, and procedures.
• Contribute to team goals and collaborate effectively with colleagues.

Basic Computer Requirements:

• Proficient in using live chat software and other customer service tools.
• Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• Reliable high-speed internet connection.
• Comfortable with multitasking and navigating multiple computer systems simultaneously.
• Experience with CRM systems is a plus.

Qualifications:

• High school diploma or equivalent (Associate’s degree or higher preferred).
• Excellent written communication skills with attention to detail.
• Strong problem-solving abilities and customer-focused attitude.
• Ability to handle stressful situations with professionalism and patience.
• Previous experience in a customer service role is preferred but not required.

Example Work Schedule:

Monday to Friday

• 8:00 AM - 9:00 AM: Start-of-day routine:
  • Review customer interaction history and updates from the previous shift.
  • Check and respond to any urgent emails or system notifications.
  • Attend a brief team meeting to discuss any changes in procedures or product updates.
• 9:00 AM - 12:00 PM: Live Chat Support:
  • Respond to incoming live chat inquiries.
  • Provide product information, troubleshoot common issues, and resolve customer queries.
  • Document key details of each interaction in the CRM system.
• 12:00 PM - 12:30 PM: Lunch Break:
  • 30-minute break to rest and recharge.
• 12:30 PM - 3:00 PM: Live Chat Support:
  • Continue handling live chat interactions.
  • Follow up on unresolved issues from earlier chats.
  • Assist customers with complex queries and escalate issues as needed.
• 3:00 PM - 3:15 PM: Short Break:
  • 15-minute break to stretch and relax.
• 3:15 PM - 5:00 PM: Live Chat Support:
  • Maintain a high level of customer service throughout the shift.
  • Conduct final reviews of daily interactions and address any outstanding issues.
  • Prepare handover notes for the next shift if applicable.
• 5:00 PM - 5:15 PM: End-of-Day Routine:
  • Complete end-of-day reports and ensure all tasks are documented.
  • Review any important updates or feedback from supervisors.
  • Log off and prepare for the next workday.

Why Join Us:

• Competitive salary and benefits package.
• $1000 signing bonus after 60 days of employment.
• Opportunity to work in a supportive and collaborative environment.
• Gain valuable experience in a growing company with room for career advancement.As a Customer Service Live Chat Representative at Kerry Inc., you will be the first point of contact for our customers via live chat. Your role is crucial in providing prompt, professional, and accurate support to ensure customer satisfaction.

• Key Responsibilities:

• Respond to customer inquiries and issues in a timely and courteous manner via live chat.
• Provide detailed product information, troubleshoot issues, and offer solutions to enhance customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to appropriate departments when necessary.
• Follow up with customers to ensure their inquiries are resolved and their experience is positive.
• Stay up-to-date with product knowledge, company policies, and procedures.
• Contribute to team goals and collaborate effectively with colleagues.

• Basic Computer Requirements:

• Proficient in using live chat software and other customer service tools.
• Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• Reliable high-speed internet connection.
• Comfortable with multitasking and navigating multiple computer systems simultaneously.
• Experience with CRM systems is a plus.

• Qualifications:

• High school diploma or equivalent (Associate’s degree or higher preferred).
• Excellent written communication skills with attention to detail.
• Strong problem-solving abilities and customer-focused attitude.
• Ability to handle stressful situations with professionalism and patience.
• Previous experience in a customer service role is preferred but not required.

• Example Work Schedule:

• Monday to Friday

• 8:00 AM - 9:00 AM: Start-of-day routine:
  • Review customer interaction history and updates from the previous shift.
  • Check and respond to any urgent emails or system notifications.
  • Attend a brief team meeting to discuss any changes in procedures or product updates.
• 9:00 AM - 12:00 PM: Live Chat Support:
  • Respond to incoming live chat inquiries.
  • Provide product information, troubleshoot common issues, and resolve customer queries.
  • Document key details of each interaction in the CRM system.
• 12:00 PM - 12:30 PM: Lunch Break:
  • 30-minute break to rest and recharge.
• 12:30 PM - 3:00 PM: Live Chat Support:
  • Continue handling live chat interactions.
  • Follow up on unresolved issues from earlier chats.
  • Assist customers with complex queries and escalate issues as needed.
• 3:00 PM - 3:15 PM: Short Break:
  • 15-minute break to stretch and relax.
• 3:15 PM - 5:00 PM: Live Chat Support:
  • Maintain a high level of customer service throughout the shift.
  • Conduct final reviews of daily interactions and address any outstanding issues.
  • Prepare handover notes for the next shift if applicable.
• 5:00 PM - 5:15 PM: End-of-Day Routine:
  • Complete end-of-day reports and ensure all tasks are documented.
  • Review any important updates or feedback from supervisors.
  • Log off and prepare for the next workday.

• Why Join Us:

• Competitive salary and benefits package.
• $1000 signing bonus after 60 days of employment.
• Opportunity to work in a supportive and collaborative environment.
• Gain valuable experience in a growing company with room for career advancement.