Job Description:
Fully remote customer success role at Caribou handling inbound phone and email support for auto refinance customers. Pays $23.50/hour plus incentive and equity. Preference for AZ, CO, DC, IL, MD, TX, or VA.
About the Role
Caribou is hiring a remote Customer Success Specialist to manage inbound customer communications, handle complaints, and assist with the pending lender approval process for auto refinance customers.
What You Will Do
- Answer inbound customer calls from the customer call queue
- Provide professional, accurate responses and escalate issues when needed
- Maintain detailed notes of customer interactions in internal systems
- Monitor and manage the inbound email queue and triage third-party emails
- Support pending lender approvals by reaching out to customers and reviewing submitted documents
What You Need
- Able to handle high-volume email and phone communications
- Problem-solving mindset and a proactive approach to customer interactions
- Strong sense of accountability and follow-through
Location & Pay
Remote. Preferred states: AZ, CO, DC, IL, MD, TX, and VA (Chicago IL and Denver CO preferred). Additional states (CA, FL, MA, NY, OR, WA, WI) may be considered with approval. Occasional in-person meetings in Denver may be required. Pay is $23.50/hour, plus annual performance incentive, equity, 401(k), FTO, and subsidized medical/dental/vision.