Job Description:
Help Twilio's high-value self-service customers adopt products like SendGrid and Segment, spot growth opportunities, and prevent churn. Remote-first role with commission eligibility.
About the Role
Twilio's self-service business serves more than 300,000 active customers. As a Digital Sales Representative on the Activate team, you will engage high-value self-service accounts at the right moment to drive adoption, retention, and growth across Twilio Communications, SendGrid, and Segment.
What You Will Do
- Work assigned inbound and outbound leads from high-value self-service customers
- Use product usage signals to identify growth and expansion opportunities
- Guide customers in adopting Twilio products to reach their goals
- Reduce churn risk by proactively removing blockers
- Collaborate with Sales, Solutions Engineering, Marketing, and Product on sales plays
What You Need
- 1+ year of SDR/BDR experience at a tech company, or 2-3+ years of closing experience in another industry
- Ability to qualify opportunities and uncover customer needs
- Comfort using data to prioritize outreach and manage a high-volume book
- Strong communication skills with technical and business contacts
- Nice to have: SaaS or developer-product sales experience and tools like Salesforce, Outreach, or Gong
Location & Pay
Remote in the US, but not open to candidates in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or DC. Posted pay ranges run from $30.09 to $41.80/hour depending on location, plus commission and possible equity.