Job Description:
Fully remote IT service desk specialist at Guidehouse supporting Active Directory, ServiceNow tickets, and USDA web apps on overnight EST shifts. High school diploma; about 2-3 years IT support. Pays $35,000 to $58,000. Public Trust required.
About the Role
Guidehouse is hiring a remote IT Service Desk Specialist to administer Windows/Active Directory, resolve application and infrastructure issues, manage ServiceNow queues, and support USDA business website applications for civilian and federal users.
What You Will Do
- Administer Microsoft Windows Servers and Active Directory
- Resolve application deployment and infrastructure issues
- Manage and work ServiceNow ticket queues
- Provide second-level support for AD, client IT, and telecommunications
- Perform user account maintenance and train users on web-based systems
What You Need
- High school diploma; US citizen or green card
- Ability to obtain and maintain a Federal or DoD Public Trust
- Minimum 3 years relevant experience including 2 years hands-on Windows/AD help-desk support
- Prior ServiceNow ticketing experience
- Ability to work the overnight bi-weekly EST schedule listed on the posting (training first few weeks during business hours)
Location & Pay
US - Remote (any location). Overnight bi-weekly schedule: Week 1 Sun-Tue 6P-6A EST; Week 2 Sun-Tue 6P-6A and Wed 10P-6A EST. Initial training during about 10:00 AM-6:30 PM EST. Annual salary $35,000 to $58,000. Posted about 2026-10-06; canApply=true at verification.