Contract
Job Description:
Answer inbound calls and chats from health plan members, explain their benefits, and help them find in-network care. Remote role starting November 16 with 3 weeks of paid training.
About the Role
Included Health helps people navigate healthcare. Member Care Advocates are trusted guides who help members understand their benefits and care options in a high-volume phone and chat environment.
What You Will Do
- Answer inbound calls and chats with empathy and clear, plain language
- Explain coverage, deductibles, copays, and eligibility
- Find in-network providers and update account information
- Connect members to programs like virtual care
- Document each interaction clearly
What You Need
- Bachelor's degree plus 2 years of customer service or healthcare experience, or 5 years in healthcare or benefits navigation
- Comfort handling high call volume
- Familiarity with Google Workspace and CRM software
- Understanding of HIPAA and member confidentiality
Location & Pay
Remote, from a secure, distraction-free home office. Start date is November 16. Paid training runs 3 weeks, 10 a.m. to 7 p.m. Eastern, Monday to Friday, with no time off allowed during training. Pay is not listed.