Job Description:
Remote member support role at Thatch for candidates based in the Tampa Bay Area. About 1-4 years of customer or healthcare support. Pays $85,000 to $105,000.
About the Role
Thatch is hiring a Member Experience Specialist based in the Tampa Bay Area. You will be a trusted frontline contact for members by email and phone, helping them navigate benefits and health budgets while escalating product issues to Operations, Engineering, and Product.
What You Will Do
- Provide high-quality frontline support to members via email and phone
- Educate new members on benefits and help solve complex healthcare experience problems
- Meet SLAs and success metrics for the member support team
- Own issues end-to-end and partner cross-functionally on root causes
- Improve documentation, workflows, and automation opportunities over time
What You Need
- 1-4 years of experience in customer support, healthcare, health tech, or similar member-facing work
- Excellent written and verbal communication under pressure
- Interest in health tech and fintech products
- Ability to work with Operations, Product, and Engineering
- Based in or willing to relocate to the Tampa Bay Area
Location & Pay
Remote within the United States with a Tampa Bay Area base requirement. Estimated compensation range $85,000 to $105,000.