Full Time
Job Description:
Help Thrive Market members by chat, phone, text, and email with orders, account changes, and product questions. Remote US role starting at $18/hour; call center experience helpful but not required.
About the Role
Thrive Market delivers healthy, sustainable products to more than 1.7 million members. Member Service Specialists help members with orders, technical problems, retention offers, cancellations, and product recommendations.
What You Will Do
- Support members by chat, phone, text, and email
- Handle shipping questions, damaged orders, troubleshooting, and account updates
- Explain membership benefits and make retention offers
- Recommend products for specific diets
What You Need
- Excellent written and verbal communication
- Comfort helping members across all channels for a full 8-hour day
- Experience with Google Apps and CRM tools
- Call center experience is helpful but not required
Location & Pay
Remote; you must be based in the United States. Two shift options: Tuesday to Saturday or Monday to Friday, starting between 6:00 and 8:30 AM Pacific. Onboarding is 3 weeks and remote. Pay starts at $18 per hour.