Job Description:
Remote member support role at SPINS helping brands use the SPINS IX-ONE platform. Guide new members through onboarding, answer billing and account questions, and handle renewals by email and phone. Needs 2+ years in a customer-facing role. Pays $21 to $23/hour.
About the Role
SPINS is hiring a Member Success Representative to be the main point of contact for members of its SPINS IX-ONE platform. You will help members get set up, submit their products, understand their membership, and resolve account and billing questions, working with internal teams to solve issues.
What You Will Do
- Manage member cases from first contact to resolution in the CRM
- Guide new members through their first 60 days on the platform
- Explain product submission requirements and next steps
- Answer questions about invoices, payment status, and account standing
- Support membership renewals and reach out to at-risk members
- Keep detailed records of member communications
What You Need
- 2+ years in customer success, customer support, client services, or a similar customer-facing role
- Strong written and verbal communication
- Comfortable talking with customers by phone and video, including difficult conversations
- Organized and able to manage many cases and follow-ups
- Reliable high-speed internet; available Monday to Friday, 8 AM to 5 PM
Location & Pay
Remote. Full time, Monday to Friday 8 AM to 5 PM. Pay $21 to $23 per hour.