Full Time
Job Description:
Guide new members through onboarding as a remote Member Support Specialist at Collective, the financial platform for self-employed people. US remote role paying $65K to $75.5K plus equity.
About the Role
Collective is hiring a Member Support Specialist to guide new members through onboarding as they set up or verify their businesses. You will be their main point of contact by email and phone, answering questions about the product, taxes, accounting, and business structures such as LLCs and S Corps.
What You Will Do
- Be the main point of contact for member questions during onboarding
- Answer inbound questions about the product, taxes, and accounting by email and phone
- Send proactive updates and reminders about onboarding milestones
- Work with other teams to give accurate, professional answers
- Suggest ways to improve the onboarding process
What You Need
- 2+ years in a customer-facing role (contact center, accounting, payroll, or tax preferred)
- Familiarity with US taxes and business structures like LLCs and S Corps
- Excellent written and spoken English
- Strong organization and ability to juggle multiple members and tasks
Location & Pay
Remote within the United States (Bay Area employees follow a hybrid schedule). Salary is $65,000 to $75,500 per year, and the role offers equity and a bonus.