Full Time
Job Description:
Fully remote member support role at WellTheory helping autoimmune care members by chat and email. About 1-3 years of customer-facing support preferred. Pays $22 to $26/hour plus equity.
About the Role
WellTheory is hiring a remote Member Support Specialist. You will be an early touchpoint for members navigating autoimmune care, answering questions, coordinating with the care team, and setting a warm, clear tone for the member experience.
What You Will Do
- Support members across chat and email with empathy and accuracy
- Coordinate with clinical and operations teammates on member needs
- Document interactions and escalate clinical or urgent issues appropriately
- Help members understand how WellTheory's care model works
- Share recurring member feedback to improve the product and support process
What You Need
- 1-3 years of experience in a customer-facing support role (call center, healthcare, or similar)
- Strong written communication and comfort with help desk tools (Zendesk, Freshdesk, Intercom, or similar preferred)
- Interest in the autoimmune patient experience
- Ability to work independently in a remote HIPAA-aware environment
- Bilingual Spanish/English is a plus
Location & Pay
Remote in the United States. Hourly base rate $22 to $26 with meaningful equity and benefits. Placement within the range depends on relevant skills and experience. WellTheory cannot sponsor employment-based visas for this role.