Job Description:
Lead 4 to 8 week software implementations for mid-market customers of Ashby's recruiting platform, managing about 15 projects at a time. Remote in the US with minimal travel.
About the Role
Ashby, a recruiting software company, is hiring a Mid-Market Implementation Specialist for its Professional Services team. You will manage end-to-end implementations for mid-market and smaller enterprise customers, carrying about 15 active projects at a time, each lasting 4 to 8 weeks.
What You Will Do
- Build and run implementation plans that get customers live quickly
- Scope projects, align stakeholders, and keep milestones on track
- Configure a multi-module SaaS product to fit each customer's needs
- Guide customers through change management and share best practices
- Spot recurring customer issues and improve internal processes
- Collaborate with Customer Success, Sales, Product, Engineering, and Operations
What You Need
- Solid experience leading implementation or onboarding projects in B2B SaaS
- Comfort with complex software, data models, analytics, and conditional logic
- Strong communication and listening skills with a customer-first mindset
- Ability to juggle many simultaneous projects in a remote setting
- Willingness to travel less than 10% of the time
Pay
Base salary of $120,000 to $140,000 (US average) or $140,000 to $159,000 (San Francisco), plus equity.