Job Description:
Fully remote phone and electronic customer service role at Natera supporting clinicians and patients with genetic test logistics (despite the Mobile Phlebotomy title, this is a desk-based support job). Starts at $21.50/hour. Schedule Monday-Friday 10 AM-7 PM CST.
About the Role
Natera is hiring a remote Mobile Phlebotomy Associate. Despite the title, this is a work-from-home customer service role: you will work by phone and electronic channels with medical professionals, patients, and sales to schedule mobile draws, track kits, and resolve missing-information issues.
What You Will Do
- Contact customers by phone and electronic channels to obtain missing sample or test information
- Communicate test status per protocol and schedule mobile phlebotomy requests
- Place and track kit and supply orders
- Respond to inquiries about missing or delayed appointments
- Document all interactions and comply with HIPAA when handling PHI
What You Need
- High school diploma or equivalent (degree or certification preferred)
- At least 2 years of prior customer service experience
- Experience with phone and written customer support
- Ability to navigate protocols and escalate appropriately
- Private workspace suitable for handling protected health information
Location & Pay
Remote in the United States. Monday-Friday, 10:00 AM-7:00 PM Central Time. The hourly rate starts at $21.50.