Part Time
Job Description:
Part-time remote email support role at Supporting Cast helping podcast subscribers with sign-ups, logins, billing, and app setup. 1-2 years of customer support experience. Pays $19 to $22/hour. U.S. only.
About the Role
Supporting Cast, the podcast subscription platform that started at Slate, is hiring a part-time Podcast Support Specialist. You will be the first point of contact for listeners who need help signing up, logging in, managing a subscription, or setting up a podcast app, mostly by email.
What You Will Do
- Answer listener questions by email about sign-ups, logins, billing, gifts, and podcast app setup
- Troubleshoot common listener issues
- Look up accounts and take action within policy, such as updating details or issuing refunds
- Explain premium feeds, gifting, and subscription plans in clear, friendly language
- Flag recurring issues and bugs to the right team and keep internal FAQs current
What You Need
- 1-2 years of customer support experience (SaaS, subscriptions, or consumer apps a plus)
- Excellent, warm written communication
- A problem-solving mindset and good judgment on when to escalate
- Reliable and organized enough to own a ticket queue on a part-time schedule
- Nice to have: experience with Zendesk, Help Scout, or Intercom and familiarity with podcast apps
Location & Pay
Remote, U.S. only. Part time. Pay $19 to $22 per hour.