Job Description:
Fully remote entry-level customer care and sales role with Sparklight, a Cable One brand. Answer inbound calls about billing, service, and plan changes. High school diploma or GED required. Pays $16.30/hour with benefits from day one.
About the Role
Cable One is hiring a remote Customer Care and Sales Advisor I for its Sparklight brand. Cable One lists this as an entry-level position: you will learn its customer care and retention sales methods, then help customers with billing questions, service scheduling, and product changes by phone or ticket.
What You Will Do
- Answer inbound customer calls and tickets with clear, personalized communication
- Provide billing and pricing information and resolve standard issues remotely
- Handle requests to disconnect services and work to retain customers
- Schedule service appointments and arrange product returns or exchanges
- Recommend products and services and enter orders accurately
- Follow company-approved scripts and meet weekly and monthly sales activity goals
What You Need
- High school diploma or GED
- Patience, professionalism, and strong listening skills
- Ability to ask fact-finding questions and match solutions to customer needs
- Ability to stay calm and empathetic in high-pressure situations
- Ability to sit for extended periods and to talk and hear on the phone
- Offers depend on background, drug screening, and reference checks
Location & Pay
Remote in the United States (posted as Remote USA). Pay $16.30 per hour. Benefits start on day one: medical, dental, and vision; 401(k) with a 100% company match up to 5%; paid time off; and tuition reimbursement up to $5,250 in the first year.