Job Description:
Temporary full-time remote call center role at Encoura supporting students, faculty, and staff. High school diploma, age 18+, paid 3-day training. Pays $12.50/hour; about 8 to 12 weeks. Open in 25 approved states.
About the Role
Encoura is hiring Temporary Customer Service Associates to support students, faculty, and staff of higher education and K-12 institutions by phone and chat using Amazon Connect. The assignment typically lasts 8 to 12 weeks and starts with a 3-day paid training program.
What You Will Do
- Handle a high volume of inbound phone calls in a fast-paced call center environment
- Resolve customer issues with Amazon Connect and Connect Assistant using defined call flows
- Support customers by voice and chat with empathy, patience, and clear communication
- Document interactions accurately and manage follow-ups
- Work assigned shifts, including weekends and holidays, and join ongoing training
What You Need
- High school diploma or equivalent; must be at least 18
- Available full-time (40 hours/week), including Mondays
- Professional fluency in English (CEFR C1 or higher)
- Quiet home workspace and cable, fiber, or DSL internet (30 Mbps down / 15 Mbps up)
- Pass a CLEAR identity verification and use Okta multi-factor authentication
Location & Pay
Remote for residents of these approved states: AL, AR, GA, ID, IN, IA, KS, KY, LA, MS, MT, NV, NH, NC, OH, OK, PA, SC, SD, TN, TX, UT, WV, or WI. Temporary full-time at $12.50 per hour; expected to last about 8 to 12 weeks (may be extended or end as early as 4 weeks). Temporary role does not include health benefits.