Full Time
Part Time
Remote Customer Service Representative – Spirit Halloween (Seasonal)/ 1 month ago
Alabama, US
Spirit Halloween
$25 - $35 /hourly
Job Description:
Position Type: Seasonal / Remote Schedule: Flexible shifts between 8 AM – 8 PM (EST), including some weekends Compensation: $25–$35 per hour (depending on experience) Start Date: Immediately through November 5th
About the Role
Spirit Halloween is seeking friendly, reliable, and detail-oriented Remote Customer Service Representatives to assist our customers during the busy Halloween season. You’ll play a key role in ensuring a fun, stress-free shopping experience for our customers nationwide — all from the comfort of your home.
Responsibilities
- Handle incoming emails, live chats, and phone calls from customers regarding orders, returns, and exchanges.
- Professionally manage negative or escalated feedback, focusing on empathy and solution-driven communication.
- Process refunds and return requests according to company policy.
- Log interactions in the customer support CRM system accurately and efficiently.
- Provide tracking information and resolve issues related to lost or delayed shipments.
- Work closely with the fulfillment team to ensure timely resolutions.
Qualifications
- Prior customer service experience (retail or remote support preferred).
- Strong written and verbal communication skills.
- Ability to stay calm under pressure and handle upset customers with empathy.
- Comfortable navigating multiple browser tabs and CRM systems simultaneously.
- Reliable internet connection and quiet workspace.
- Availability to work evenings and weekends during peak October dates.
Work Schedule
- Flexible remote shifts scheduled between 8:00 AM and 8:00 PM (EST).
- Must be available to work 20–40 hours per week.
- Overtime opportunities available during Halloween week.
Perks
- Remote seasonal position – work from anywhere in the U.S.
- Discounts on Spirit Halloween products and costumes.
- End-of-season performance bonuses for top agents.
Spirit Halloween – Remote Customer Service Representative Daily Schedule
| Time (EST) | Task | Description |
|---|---|---|
| 8:00 AM – 8:15 AM | Morning Login & System Check | Log into CRM, chat, and email systems. Review overnight messages or open cases. |
| 8:15 AM – 9:00 AM | Email Review & Prioritization | Read new customer inquiries and categorize them (returns, damaged items, lost shipments, etc.). |
| 9:00 AM – 11:30 AM | Live Chat Support | Handle real-time customer chats. Focus on order tracking, product questions, and general support. |
| 11:30 AM – 12:00 PM | Break | 30-minute morning break. |
| 12:00 PM – 2:30 PM | Phone Support & Escalations | Take incoming calls, resolve negative feedback or refund issues, and log all customer interactions. |
| 2:30 PM – 3:00 PM | Lunch Break | 30-minute lunch break (timing may vary). |
| 3:00 PM – 5:00 PM | Returns & Refund Processing | Review return requests, verify eligibility, and issue refunds in the system. Coordinate with warehouse when needed. |
| 5:00 PM – 5:15 PM | Short Break | Quick rest between customer interactions. |
| 5:15 PM – 7:00 PM | Evening Customer Queue | Handle final wave of chats/emails from customers getting off work. Focus on empathy and resolution. |
| 7:00 PM – 7:45 PM | Daily Wrap-Up & Reports | Close out tickets, update issue logs, and summarize common customer complaints or feedback for the supervisor. |
| 7:45 PM – 8:00 PM | System Log-Out & End of Shift | Log out, secure customer data, and shut down systems. |
🕒 Shift Flexibility Options
| Shift Type | Hours (EST) | Notes |
|---|---|---|
| Morning Shift | 8:00 AM – 4:00 PM | Ideal for early risers. Handles most order status and shipping questions. |
| Afternoon Shift | 12:00 PM – 8:00 PM | Focuses on refund requests and negative feedback. Peak customer activity period. |
| Weekend Shift | 10:00 AM – 6:00 PM | Handles post-event returns and escalations after Halloween weekend. |