Company Description:
Conifer Health has been providing managed services to health systems, their health plans and managed populations for more than 35 years. Our purpose is to provide the foundation for better health.
Job Description:
At ChatConnect Solutions, we provide customer engagement through real-time chat support. Our mission is to help businesses connect with customers across multiple industries while offering flexible remote work opportunities for our team.
Remote Outbound Call Specialist (2nd & 3rd Shift)
Position: Remote Outbound Chat Specialist
Shifts Available:
- 2nd Shift: 3:00 PM – 11:00 PM EST
- 3rd Shift: 11:00 PM – 7:00 AM EST
Responsibilities:
- Engage customers through outbound chat (warm leads, follow-ups, and outreach campaigns).
- Answer customer questions with professionalism and accuracy.
- Escalate complex issues to supervisors when necessary.
- Document conversations and outcomes clearly in our system.
- Meet performance metrics for response time, conversion rate, and customer satisfaction.
Requirements:
- Strong written communication skills.
- Ability to work independently during assigned shift.
- Reliable internet connection and quiet workspace.
- Previous chat support or customer service experience preferred.
Compensation:
- Pay can be structured hourly or per chat/customer (based on difficulty level).
- Average range: $15 – $22/hour or $0.50 – $22.50 per chat depending on volume and complexity.
Benefits:
- 100% remote
- Flexible schedules available within shift hours
- Paid training
- Growth opportunities into supervisory roles
🕑 Example Work Schedule
| Day | 2nd Shift (EST) | 3rd Shift (EST) |
|---|---|---|
| Monday | 3:00 PM – 11:00 PM | 11:00 PM – 7:00 AM |
| Tuesday | 3:00 PM – 11:00 PM | 11:00 PM – 7:00 AM |
| Wednesday | OFF | 11:00 PM – 7:00 AM |
| Thursday | 3:00 PM – 11:00 PM | OFF |
| Friday | 3:00 PM – 11:00 PM | 11:00 PM – 7:00 AM |
| Saturday | Optional Overtime | Optional Overtime |
| Sunday | OFF | OFF |
💵 Example Pay Structure Chart
| Pay Type | Rate Example | Meaning |
|---|---|---|
| Hourly – Standard | $16/hr | Paid a flat hourly rate, regardless of the number of chats handled. |
| Hourly – Tiered | $15/hr + bonuses | Base hourly rate with bonuses for high performance (e.g., >50 chats/day). |
| Per Chat – Easy | $0.50 – $1.00/chat | Simple inquiries like FAQs or account lookups. |
| Per Chat – Medium | $1.25 – $1.75/chat | Moderate issues requiring 5–10 min resolution. |
| Per Chat – Complex | $2.00 – $2.50/chat | Difficult or technical cases requiring escalation or detailed guidance. |
🔎 Explanation of Pay System
- Hourly Pay: Provides stable income and is best for employees who want predictable earnings. Great for new hires who are still building efficiency.
- Per Chat Pay: Rewards productivity. If an agent handles many simple chats quickly, they can earn more than hourly.
- Difficulty Levels: Encourages fairness—agents get compensated more for handling challenging customers or escalations instead of only quick/easy chats.