Remote Service Planner
Remote Service Planner
- 42 Vacancy
- 273 Views
Experience
No Experience
Employee type
Full TimePosition
Entry Level
Offer Salary
$21.53 - $25.83 /hourly
For Freelance
No
Job Description
CSC ServiceWorks is the industry leader in commercial laundry and air vending solutions. With over one million machines in service and a national presence, we’re on a mission to deliver convenience to our customers with top-tier support and smart scheduling. Join a team that values organization, efficiency, and making things work better.
Job Summary:
As a Remote Service Planner, you’ll play a crucial role in supporting field operations by planning, dispatching, and tracking technician service routes. Your goal is to ensure optimal coverage, timely repairs, and efficient technician workflows across your assigned region. You’ll use our service planning software to monitor workloads, customer priorities, and resource availability—all from the comfort of your home.
Key Responsibilities:
Plan daily service routes for field technicians based on service requests, priority level, and location.
Coordinate with internal departments and customer service to understand repair needs.
Adjust schedules in real time due to emergencies, absences, or route delays.
Communicate with field techs via phone, email, or dispatch software throughout the day.
Ensure compliance with safety policies, time windows, and service level agreements (SLAs).
Maintain up-to-date logs and reports of technician activity and completed jobs.
Identify and report gaps in coverage or recurring service issues.
Qualifications:
High school diploma or GED required (Associate’s or Bachelor's degree preferred but not required).
Strong computer skills; experience with scheduling software, GPS tracking, and CRM systems.
Excellent communication, multitasking, and time management skills.
Ability to remain calm in fast-paced, changing environments.
Must have a quiet home office setup and reliable internet connection.
Benefits:
Competitive pay ($21.53–$25.83/hr based on experience)
Health, dental, and vision insurance
401(k) with company match
Paid time off & holidays
Career advancement opportunities
Equipment provided (laptop, headset, phone access)
Work-from-home flexibility
Sample Shift Schedule (8:00 AM – 4:30 PM, Local Time):
| Time | Task | Description |
|---|---|---|
| 8:00 AM – 8:30 AM | Login & Morning Prep | Log in to systems, review new service tickets, check messages from techs and previous shift. |
| 8:30 AM – 10:00 AM | Route Planning | Assign daily work orders to 10–15 technicians based on location, priority, and job type. |
| 10:00 AM – 10:15 AM | Morning Break | Grab coffee, stretch, check in with team via Slack or Teams. |
| 10:15 AM – 12:00 PM | Dispatch & Coordination | Send out schedules, respond to technician questions, adjust for last-minute changes. |
| 12:00 PM – 12:30 PM | Lunch Break | Off-duty break. |
| 12:30 PM – 2:00 PM | Monitor Field Progress | Track jobs being completed, log delays, shift routes if a tech is running late or out sick. |
| 2:00 PM – 3:30 PM | Escalations & Emergency Service | Prioritize urgent service requests, re-route techs, and notify customers of ETAs. |
| 3:30 PM – 4:00 PM | Reporting & Handover | Update job completion records, prepare end-of-day report for supervisors. |
| 4:00 PM – 4:30 PM | Tech Debrief | Receive technician check-ins, note any recurring issues, and prep follow-up tickets if needed. |
Tags
Related Jobs
US
$500.00 - $5,000.00 /monthly
Job Overview
-
Experience
No Experience
-
Location
USA
-
Offered Salary
$21.53 - $25.83 /hourly
-
Qualification
Entry Level
-
Date Posted
1 month ago
