Full Time
Job Description:
Talk with customers who want to cancel or downgrade, find out what they need, and help them get value from Constant Contact. Remote US role, $17 to $20/hour ($52K to $58K OTE).
About the Role
Constant Contact helps small businesses and nonprofits grow online. As a Retention Specialist, you will be a trusted advisor to customers at a critical decision point and help them stay. The posting notes this is not an entry-level role.
What You Will Do
- Handle inbound calls from customers asking to cancel or downgrade
- Respond to retention requests by phone, email, and Salesforce cases
- Recommend features, services, and save offers that fit each customer
- Work with Billing, Support, and Customer Success to fix underlying issues
- Track cancellation reasons and spot trends
What You Need
- 2+ years in customer retention, inside sales, or account management, ideally SaaS or subscriptions
- Experience with save-rate or quota-based goals
- Strong communication and negotiation skills
- Familiarity with Salesforce, Five9, or similar tools is a plus
Location & Pay
Remote in the United States. Pay is $17 to $20 per hour, with $52,000 to $58,000 in on-target earnings.
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Constant Contact
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Websitehttps://www.constantcontact.com
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AddressUnited States of America