Job Description:
Seasonal work-from-home customer service job for the 2026 holidays at Minted, helping customers by phone, email, chat, and social media. Pays $17.62 to $19.19/hour.
About the Role
Minted is hiring remote seasonal customer service representatives for the 2026 holiday season. Because many Minted products are custom made, you will help customers before and after they order, working in a small team led by a dedicated supervisor.
What You Will Do
- Handle phone, email, live chat, and social media conversations
- Resolve custom product questions and fulfillment problems without a rigid script
- Cross-check order details, design files, and inventory tools
- Document interactions in Salesforce or a similar CRM
- Share customer and process insights with the Customer Service leadership team
What You Need
- A bachelor's degree or equivalent work experience
- Experience handling inbound customer contacts in a queue
- Excellent written communication and attention to detail
- Comfort using a CRM and several web tools at once
- Availability for a set schedule that includes some evenings and weekends
Location & Pay
Remote seasonal role (September through December 2026). You must live in AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI. Pay is $19.19 per hour in Washington DC, Chicago, Seattle, Austin, Atlanta, and Portland metro areas, and $17.62 per hour in other eligible locations.