Job Description:
Fully remote bilingual (Spanish/English) call center role at Velera answering inbound calls from credit union members. High school diploma required; no prior experience listed. Paid classroom training starts November 9. Pays $18.41/hour plus bonus and language differential.
About the Role
Velera is hiring Spanish bilingual Contact Center Agents to take inbound calls from credit union members and credit union employees. You will learn Velera's products in classroom and on-the-job training, then help callers with their questions while meeting performance targets. The next training class starts November 9, and second shift schedules are available.
What You Will Do
- Take incoming calls from credit union members in English and Spanish
- Use Velera's tools and resources to answer member questions correctly
- Keep service quality high and meet performance targets
- Stay calm and professional in difficult situations
- Complete product and procedure training in class and on the job
What You Need
- High school diploma or equivalent
- Fluent in Spanish and English
- Basic computer skills in Word, Excel, and Outlook
- Strong customer service skills and clear verbal and written communication
- Good judgment, problem solving, and regular, reliable attendance
Location & Pay
Remote in the United States (posted as Remote-USA). Full time; second shift schedules available. Pay rate $18.41 per hour, plus performance bonuses, shift differentials, and a language differential (the posting headline lists $18.96 per hour with these). Benefits include medical, dental, vision, 401(k) with match, 12 paid holidays, and tuition reimbursement.