Job Description:
Support Zocdoc's healthcare provider customers by phone, email, and chat, solve their issues, and recommend features that help them get more from the platform. Remote US role paying $23 to $27/hour.
About the Role
Zocdoc helps millions of patients find and book care. As a Customer Experience Specialist, you will be the voice of Zocdoc for the doctors and practices that use the platform, helping them through calls, emails, and chat.
What You Will Do
- Give healthcare providers great service by phone, email, and chat
- Resolve customer issues quickly and accurately
- Recommend and upsell features that fit each provider's needs
- Learn Zocdoc's platform inside and out
- Keep accurate records of every interaction
What You Need
- Customer service experience, ideally in healthcare or tech
- Excellent spoken and written communication
- Strong problem-solving and organization skills
- A positive, empathetic, team-first attitude
Location & Pay
Remote in the United States. Pay is $23 to $27 per hour. Benefits include 100% paid health plan options, a 401(k) match, and paid parental leave.