Full Time
Job Description:
Answer calls, chats, and emails from Grow Therapy's partner clinicians and clients, and work with billing and engineering to solve their issues. Fully remote role paying $24.03/hour.
About the Role
Grow Therapy has hosted 15 million therapy sessions since 2020. As a Partnership Support Specialist, you will give the clinicians and clients on Grow's platform a great support experience in a contact center setting.
What You Will Do
- Answer live calls, chats, and emails from clinicians and clients
- Work with other Customer Operations teams to remove roadblocks
- Partner with billing and engineering to resolve bugs and billing issues
- Meet with your supervisor on feedback and goals
What You Need
- At least 2 years of customer support experience (healthcare billing a plus)
- At least 1 year supporting customers by phone, chat, and email
- Strong attention to detail and the ability to multitask
- Knowledge of health insurance or billing is a plus
Location & Pay
Fully remote, with travel to company offsites 2 to 3 times a year. Pay is $24.03 per hour (hourly, non-exempt). Benefits include medical, dental, vision, and free therapy through Grow.