Job Description:
Six-month contract supporting Handshake's students, employers, and career centers through email and phone, with a chance to extend or convert to permanent. $25/hour; remote in select US states.
About the Role
Handshake connects 25 million job seekers with more than 1 million employers. This 6-month contract role supports students, employers, and university career centers, with the possibility of extension or conversion to a permanent Support Specialist role.
What You Will Do
- Work 40 hours a week, Monday to Friday, during business hours
- Handle about 20 to 30 email tickets a day and about 10 calls during a 4-hour phone shift
- Troubleshoot technical questions, bugs, and custom reports
- Flex across support queues, including Trust and Safety and Handshake AI
What You Need
- Ability to learn technical tools quickly
- Excellent written and verbal communication
- Comfort with change in a fast-growing startup
- A team player who builds community
Location & Pay
Remote, but you must live in one of these states: AZ, DC, CA, CO, CT, FL, GA, ID, IL, IN, MA, MD, ME, MI, MN, NC, NM, NV, NJ, NY, OR, PA, SD, TN, TX, VA, WA, or WI. Pay is $25 per hour.