Full Time
Job Description:
Remote junior technical support role at Radicle Health, a human services software company. Answer customer questions by email and video calls and troubleshoot product issues. 0-2 years of experience; basic SQL or scripting needed. Pays $55,000 to $65,000 a year.
About the Role
Radicle Health is hiring a Technical Support Specialist to resolve customer questions and troubleshoot issues with its human services software. The role is open to people with 0 to 2 years of customer support or junior technical experience who have basic scripting skills.
What You Will Do
- Answer customer questions by email and virtual meetings
- Resolve issues with product features, reporting, and integrations
- Write basic to intermediate queries to investigate customer data problems
- Document solutions and keep the knowledge base up to date
- Escalate complex cases to product and engineering teams
- Help the engineering team with manual testing
What You Need
- 0-2 years of experience in customer support or a junior technical role
- Basic to intermediate scripting skills (SQL, JavaScript, Domino, or similar)
- Clear written and verbal communication
- Strong problem solving and customer focus
- Working toward certifications (database basics, cloud fundamentals, Salesforce) is a plus
Location & Pay
Remote. Full time. Compensation $55,000 to $65,000 a year. Benefits include unlimited PTO, medical, dental, and vision coverage, 401(k) matching, and a remote work stipend.