Job Description:
Fully remote Tier 1 technical support role at PerfectServe helping clinicians with clinical communication tools. Starts at $19/hour plus shift differential. Able to start by November 16, 2026.
About the Role
PerfectServe is hiring remote Technical Support Specialists for its 24/7/365 support team. You will support physicians, nurses, and system administrators with account management, end-user education, on-call schedule management, and application troubleshooting.
What You Will Do
- Support and troubleshoot for PerfectServe end users across phone, chat, and ticketing
- Manage user accounts and educate customers on product workflows
- Help with on-call schedule management and mobile/web application support
- Escalate complex issues and document resolutions
- Work day or night shifts that usually include one weekend day
What You Need
- A dedicated, distraction-free home workspace with reliable high-speed internet (hardwired preferred)
- A track record of methodical troubleshooting you can walk through with examples
- Experience supporting customers across phone, chat, and ticketing systems
- Excellent written and verbal communication
- Interest in healthcare communication and willingness to start by November 16, 2026
Location & Pay
Fully remote within the United States. $19.00 per hour to start, plus shift differential for nights and weekends, with benefits effective day one. Day and night shifts available; most schedules include one weekend day. New hires train Monday-Friday daytime (EST) before moving to a permanent shift. Able to start by November 16, 2026.