Role Overview

Are you a skilled communicator with a knack for problem-solving? We are looking for a Remote Recovery Senior Coordinator to join our dynamic financial services team. In this role, you will manage account-level research and engage with customers to help them navigate their financial responsibilities. This is a 100% work-from-home position offering stability, growth, and a comprehensive benefits package.

General Responsibilities

• Customer Engagement: Manage inbound and outbound calls with professionalism, helping customers understand their account status and payment responsibilities for charged-off accounts.
• Account Research: Perform deep-dive research at the account level to provide accurate information and resolve complex inquiries.
• Consultative Problem Solving: Overcome customer objections by providing clarity on financial obligations and guiding them toward manageable solutions.
• Documentation & Compliance: Maintain precise records by updating account info and following all company procedures, including training and internal guidelines.
• Team Collaboration: Participate in regular team meetings and ongoing professional development sessions.

Remote Work & Technology Requirements

To ensure a seamless experience for our customers, candidates must have:

• Private Home Office: A dedicated, quiet workspace free from background noise.
• High-Speed Internet: A reliable Cable or Fiber connection (no satellite or hotspots).
• Performance Standards: Minimum speeds of 100 Mbps download / 10 Mbps upload.
• Secure Network: A password-protected private network where you have visibility of all connected devices.
• Note: Verification of ISP provider and speed may be requested.

Qualifications

Minimum Requirements:

• High School Diploma, GED, or equivalent.
• 3+ years of experience in Customer Service or Call Center environments.
• 1+ year of experience with Google Suite or Microsoft Office.

Preferred Skills:

• 4+ years of Customer Service experience.
• 1+ year of experience in the Financial Services or Banking industry.
• Prior experience in Collections or Debt Recovery.

Why Join Us? (Benefits & Culture)

We believe in investing in our people from Day 1. Our "More Life" philosophy ensures you have the tools to succeed both professionally and personally:

• Health & Wealth: Full Medical, Dental, Vision, and Prescription coverage starting your first day.
• Future Planning: 401(k) plan, Stock Purchase options, and Life/Disability insurance.
• Growth: Tuition reimbursement and quarterly paid training and development.
• Balance: Paid Time Off, flexible scheduling, and wellbeing perks like backup childcare and mental health support.