Job Description:
Work-from-home customer service job with Zoetis, the animal health company. Answer calls, chats, and emails from vet clinics and pet owners, process orders, and help with billing questions. Needs a high school diploma and 1 year of customer service. Pays $19.70 to $30.22 an hour.
About the Role
Zoetis is hiring an Associate Customer Experience Specialist for its US customer service team. You will be the first line of support for veterinary customers, pet owners, and Zoetis field staff, handling about 80 inbound calls, chats, and emails a day and accurately processing orders. The hiring shift is 10:00 AM to 6:30 PM.
What You Will Do
- Answer about 80 inbound calls, chats, and emails a day from customers, pet owners, and field colleagues
- Process customer orders by phone, fax, email, and electronic channels in SAP
- Help with billing questions, statements, invoices, account balances, and credit card payments
- Handle returns, disputes, credits, and debits
- Give first-level support for Zoetis websites, registrations, rebates, and Petcare Rewards
- Make outbound calls for marketing and sales campaigns and suggest products that fit customer needs
- Document every interaction and work with operations, marketing, sales, and logistics teams
What You Need
- High school diploma (associate or bachelor's degree highly preferred)
- At least 1 year of experience in a customer service-related field
- A positive, outgoing attitude and strong phone communication skills
- Good time management and the ability to multitask in a high-volume environment
- Comfortable with Microsoft Office and web-based tools; SAP knowledge and sales skills are a plus
Location & Pay
Remote (United States). Full time. Hiring shift 10:00 AM-6:30 PM, with possible moves to other shifts as staffing needs change (the team is open 8:30 AM-6:30 PM). US base pay range $19.70 to $30.22 an hour. Benefits start on day one and include healthcare and insurance, a 401(k) with match and profit sharing, and 4 weeks of vacation.