Call Center Representative - Roadside Assistance/ 1 week ago
US
Job Description:
Work-from-home AAA roadside assistance call center role answering calls from stranded members, with comprehensive training and a company-provided computer. High school diploma and prior customer service experience. Starts at $18.85/hour.
About the Role
AAA's Auto Club Enterprises is hiring remote Call Center Representatives for its 24/7 Emergency Roadside Service. You will be the first voice members hear when they are stuck on the road, making sure they are safe and getting help such as towing, lockout, fuel, or battery service on the way.
What You Will Do
- Answer incoming calls from members who need emergency roadside assistance such as towing, locksmith, fuel, battery, or minor mechanical help
- Confirm each member's safety and document the details of their situation quickly and accurately
- Stay calm and compassionate during high-intensity calls
- Relay key information to internal and external teams to speed up dispatch
- Meet measured performance goals in a structured team environment
What You Need
- High school diploma, GED, or equivalent
- Prior customer service experience; call center experience preferred
- Ability to talk and type at the same time across multiple systems and screens
- Understanding of maps, GPS, and traffic safety rules; Microsoft Teams and Outlook skills
- A quiet workspace and a wired internet connection (no DSL, satellite, or hotspots)
Location & Pay
Remote, work from home (requisition posted for Coppell, TX, Remote). Starting pay $18.85 per hour with a scheduled increase after 6 months; 10% weekend differential ($20.74/hour) and +$1.00/hour for English/Spanish fluency. Tenure increases up to $2.25 over 6-18 months. Company-provided computer and partial internet reimbursement. Benefits include medical, dental, vision, 401(k) match, pension, and tuition assistance.
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AAA Auto Club Enterprises
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Websitehttps://www.ace.aaa.com
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AddressUnited States of America