Job Description:
Work-from-home customer care job with Universal Audio, the music recording gear company. Help customers by phone, chat, and online requests with installs, troubleshooting, orders, and returns. High school diploma or equivalent; you need solid knowledge of DAWs, Mac/Windows, and guitar gear. Pays $20.10 to $23.27 an hour.
About the Role
Universal Audio is hiring a Customer Care Specialist I to give pre-sale and post-sale support for its audio interfaces, guitar products, analog equipment, and online store. Support is handled through online requests, phone, and self-service tools. UA says the ideal candidate has extensive knowledge of guitar products and recording.
What You Will Do
- Answer customer questions by phone, chat, online requests, and service requests
- Help customers install and troubleshoot UA products on Windows and Mac computers and in DAWs
- Write knowledge base articles and make video tutorials
- Resolve or escalate complaints to keep customer satisfaction high
- Process replacement parts orders and Return Material Authorizations (RMAs)
- Give pre-sale product information and help research online purchases and account issues
What You Need
- High school diploma, GED, or equivalent work experience (formal recording technology education is a plus)
- Strong knowledge of customer service and of setting up and troubleshooting Windows and Mac computers
- Knowledge of DAWs such as Pro Tools, Logic Pro, Ableton Live, or Cubase, and of recording and signal routing
- Knowledge of guitar rigs, pedal boards, and effects; experience with UAD-2/Apollo, UA Console, and LUNA
- Clear written and spoken English and good problem-solving skills
- Able to work overtime and weekends when required, lift 20 pounds, and sit for long periods
- High-speed internet and a suitable workspace at home
Location & Pay
Remote within the United States. Pay is $20.10 to $23.27 an hour, based on where the new hire lives. Benefits include profit sharing, medical, dental, and vision, 401(k) safe harbor contribution, stock options, and flexible time off.