Job Description:
Part-time remote customer experience job at Bold, a senior fitness program for Medicare members. Call, text, and email members in Spanish and English to help them enroll and finish their programs. Needs 1-3 years of customer support experience. Up to 29 hours a week. Pays $24 to $26/hour.
About the Role
Bold is hiring a bilingual (Spanish and English) Customer Experience Associate to reach out to new and existing members and help increase enrollment and program completion. This part-time remote role (up to 29 hours a week, 8 AM to 5 PM Pacific) reports to the Manager of Member Experience.
What You Will Do
- Reach out to members daily by phone, text, and email and answer inbound tickets
- Complete assigned tickets each day
- Keep a phone answer rate above 80% and customer satisfaction at 92% or higher
- Answer questions about Bold and its programs
- Report bugs to the engineering team with clear details
What You Need
- Fluent in Spanish and English
- 1-3 years of experience as a customer support representative
- Experience with CRM and customer service tools (Bold uses Insightly and HubSpot)
- Empathy, patience, and strong communication skills
- Organized and able to handle a high volume of work
- Experience working with older adults is a plus
Location & Pay
Remote. Part time, up to 29 hours a week during 8 AM to 5 PM Pacific hours. Pay $24.00 to $26.00 per hour depending on experience.