Job Description:
Remote customer service job with Wisetack, a consumer financing company. Help borrowers mostly by phone with loan applications, approvals, payments, and refunds. Needs 2+ years in a customer-facing role and weekend availability. Pays $25 an hour plus equity.
About the Role
Wisetack is hiring a Customer Experience Associate I for its Borrower Support team. You will help borrowers navigate their financing with clarity, empathy, and accuracy, spending most of your day on the phone in a high-volume environment, and following lending rules and company policies.
What You Will Do
- Support borrowers by phone and other channels with applications, approvals, payments, repayment, refunds, and account questions
- Follow lending requirements and company policies and flag complaints or risks for review
- Own borrower issues from first contact to resolution and document every interaction
- Share recurring pain points with Product, Engineering, Risk, Operations, and other teams
- Use AI tools to work faster and better, and help support merchants when needed
What You Need
- 2+ years in customer support, customer success, financial services, operations, or another customer-facing role
- Comfortable spending most of the workday on the phone in a high-volume environment
- Excellent verbal and written communication
- Experience using AI tools in support work
- Experience with Salesforce, Zendesk, or similar support tools
- Experience where accuracy and attention to detail matter, such as consumer lending
- Willing to work weekends (bachelor's degree preferred)
Location & Pay
Remote in the USA. The hourly rate is $25.00, plus equity and benefits.