Full Time
Job Description:
Fully remote phone-based customer retention role at Intellipet handling cancellation and save conversations. Experience with retention or call center work preferred. Pays $15 to $16/hour.
About the Role
Intellipet is hiring remote Customer Retention Specialists. You will handle cancellation and save conversations in a remote call center, uncover why customers want to leave, de-escalate concerns, and present solutions that protect the relationship.
What You Will Do
- Handle cancellation and save conversations by phone
- Identify the real reason behind cancellation requests and present tailored solutions
- De-escalate concerns while protecting the customer relationship
- Support clients through phone, email, and chat and document outcomes
- Meet quality and retention performance expectations
What You Need
- Phone-based customer retention, cancellation/save, or closely related call center experience
- Strong discovery, negotiation, de-escalation, and problem-solving skills
- Comfort working toward save-rate, CSAT, QA, and adherence metrics
- Ability to handle high call volume with accurate documentation
- Reliable high-speed internet and a quiet workspace
Location & Pay
Fully remote in the United States. Full-time, 40 hours weekly within 7:00 AM-11:00 PM Central Time. Pay is $15 to $16 per hour. Benefits include health, dental, vision, life and disability insurance, 401(k) match, and paid time off. Applicants complete a short online assessment before interview consideration.