Job Description:
Work-from-home health insurance customer service role at Premera with 12 weeks of paid virtual training. High school diploma plus 2 years of customer service. National salary range $38,500 to $57,800.
About the Role
Premera is hiring telecommuter Customer Service Representatives II. You will provide inbound and outbound phone support to members and providers, research claims status, and deliver first-call resolution with accurate documentation.
What You Will Do
- Handle inbound and outbound phone-based customer service with first-call resolution
- Research claims status and routine questions; escalate when needed
- Document all member interactions thoroughly
- Follow up on pended items and route paperwork to the right departments
- Protect sensitive Personal Protected Information under company and HIPAA standards
What You Need
- High school diploma or GED
- Two years of customer service experience in related fields (required)
- Comfort with Microsoft Office and navigating multiple screens during live calls
- Ability to defuse conflict and communicate with empathy
- Residence in an eligible telecommuter state
Location & Pay
Telecommuter / work from home. Eligible areas: Eastern Washington, Idaho, Oregon, Montana, Utah, Minnesota, Wisconsin, Tennessee, North Carolina, South Carolina, Georgia, Florida, Texas, or Arizona. Monday-Friday, 8-hour shift between 5:00 AM and 8:00 PM Pacific Time. Twelve weeks of paid virtual training (100% attendance required), then a one-time $500 home-office furniture allotment after graduation. National salary range $38,500 to $57,800, with benefits starting day one including 401(k) match, pension equity plan, healthcare, and PTO.