Job Description:
Work-from-home customer service job with Sidecar Health. Answer member calls and chats about their health plan and claims. High school diploma or equivalent required, and people coming from roles like CNA are welcome. Paid 4-week training. Pays $20/hour plus bonus and equity.
About the Role
Sidecar Health is hiring Member Care Representatives to be the voice members turn to when they need help understanding their Benefit Amount, navigating their plan, or resolving issues with claims. You will handle inbound calls, chats, and tickets. The next class starts November 16 with 4 weeks of paid training (9:30 AM-6:00 PM ET, attendance required for the full period).
What You Will Do
- Handle inbound calls and chats from members about their Benefit Amount, plan benefits, and how to get money back when they choose lower-cost care
- Resolve member issues and complaints with empathy, accuracy, and a positive attitude
- Build rapport with members by listening carefully
- Follow policies and standard operating procedures while keeping detailed, accurate records
What You Need
- High school diploma or equivalent (bachelor's degree preferred)
- A strong customer service background (Sidecar says it has welcomed people moving over from clinical roles like CNAs)
- Clear communication by phone and in writing
- Attention to detail and comfort in a fast-changing environment
- Availability for one of the listed shifts (Eastern Time), including some options with Saturday and Sunday
- Reliable high-speed internet and a private, quiet workspace
- Nice to have: bilingual English/Spanish, healthcare, insurance, or claims experience
Location & Pay
Remote. Full time. Shifts are in Eastern Time (Monday-Friday options between 8:30 AM and 8:00 PM, plus two options that include weekends). Pay $20.00 per hour, plus an annual bonus opportunity and equity. Medical coverage from day one, and $50 a month each toward internet and phone.