Job Description:
100% remote phone-first customer service role at Arive supporting mortgage software users. About 2+ years of phone customer support preferred. Pays $45,000 to $55,000 per year.
About the Role
Arive is hiring a remote Customer Service Representative for phone support. You will be the initial phone contact for Arive clients and users, handling general use questions, basic troubleshooting, and routing escalations and sales inquiries.
What You Will Do
- Act as the initial point of contact for phone inquiries and route tasks that belong to other teams
- Provide top-tier phone support while managing call volume
- Stay current on system features, client use cases, and marketing materials
- Review voicemails for callback opportunities and reroute appropriately
- Track call topics to help the team spot volume and pain-point trends
What You Need
- Minimum 2+ years of relevant customer support experience, including phone support
- Ability to learn a complex lending software platform quickly
- Strong verbal communication with business owners and executives a plus
- Must reside in the continental United States
- Mortgage industry experience preferred but not required
Location & Pay
100% remote within the continental United States. Full-time salaried role. Annual salary range $45,000 to $55,000, plus medical/dental/vision, 401(k) match, and PTO.