Job Description:
Remote customer service role on Labcorp's Maternal Serum Screening team. Only 3 months of customer service experience needed. Monday-Friday days. Pays $18 to $21/hour.
About the Role
Labcorp is hiring a remote Customer Service Support Representative for its Maternal Serum Screening team. You will work with physician offices, hospital labs, patients, and internal teams to resolve questions accurately and professionally.
What You Will Do
- Handle routine customer requests by inbound and outbound calls and online
- Research questions across multiple databases
- Notify clients of test results on time and accurately
- Review test forms for accuracy and report problems
- Support medical record management and CRM data upkeep under HIPAA
What You Need
- High school diploma or GED
- 3 months or more of customer service experience
- Associate's degree and call center or healthcare experience preferred
- Proficiency with Microsoft Office
- Private, HIPAA-compliant workspace and internet of at least 100 Mbps
Location & Pay
Remote anywhere in the US. Schedule is Monday-Friday, 9:00 AM-5:30 PM EST. Pay is $18.00 to $21.00 per hour, with medical, dental, vision, 401(k), paid time off, tuition reimbursement, and an employee stock purchase plan. Labcorp lists the application window as closing 10/13/2026.