Job Description:
Fully remote customer success job at RoadRunner, a commercial waste and recycling company. Be a main contact for business customers, solve service issues, and help keep and grow accounts. No travel. Needs 2-3 years of corporate customer service. Pays $23.07 to $26.44/hour plus bonus.
About the Role
RoadRunner is hiring a Customer Success Advocate to serve as a primary point of contact for its business customers. You will work with customers to keep them satisfied and loyal, fix areas of dissatisfaction, and coordinate service changes with RoadRunner's internal teams. The role requires no travel.
What You Will Do
- Monitor customer account health and work with internal teams to save at-risk accounts
- Present service changes and savings opportunities to customers and get their approval
- Coordinate timelines and track progress on customer projects
- Handle customer retention risks and off-boarding
- Act as the link between customers and RoadRunner's operations, finance, and sales teams
What You Need
- 2-3 years of experience in a corporate customer service setting
- Bachelor's degree or 3+ years of B2B customer success experience
- Strong verbal and written communication
- Able to manage multiple projects and priorities with little supervision
- Must be authorized to work in the U.S. (no visa sponsorship)
Location & Pay
Remote in the US. Not open to residents of Alaska, Delaware, Hawaii, Kansas, Louisiana, Maine, Montana, Nebraska, Nevada, New Mexico, North Dakota, South Dakota, Vermont, Wyoming, or Puerto Rico. Full time, 8:30 AM to 5:30 PM Eastern. Pay $23.07 to $26.44 per hour ($48K to $55K a year), plus a 5% annual discretionary bonus.
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RoadRunner Recycling
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Websitehttps://www.roadrunnerwm.com
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AddressUnited States of America