Job Description:
Fully remote customer support role at Clair helping hourly workers with earned wage access and digital banking. About 2 years of customer support and Zendesk experience preferred. Pays about $20 to $21.54/hour plus equity.
About the Role
Clair is hiring a remote Customer Support Representative. You will be the first line of support for Clair users by phone, text, and email, helping them from signup through everyday use of wage advances and repayment products.
What You Will Do
- Answer questions over phone, text, and email as the first line of support
- Become a product expert on Clair signup, wage advance, and repayment flows
- Mediate between product, tech, partner teams, and users to keep a strong customer experience
- Explain financial concepts clearly and help users with number-heavy questions
- Work closely with a small, mission-driven support team
What You Need
- 2+ years of experience in a customer support role (Tier 2 or tech experience a bonus)
- 1+ years using Zendesk
- Excellent written and verbal communication
- Comfort with numbers and explaining financial concepts
- Excitement about fintech and serving hourly workers
Location & Pay
Remote in the United States. The hourly rate is $21.54 (compensation range about $20-$21.54 depending on skills and experience), plus benefits, perks, and equity.